Course Code & Number
BA 476
Course Title
Quality Management
Level
BS
Credit Hours/ ECTS Credits
(3+0+0) 3 TEDU Credits, 6 ECTS Credits
Year of Study:
Senior
Semester:
Spring
Type of Course:
Elective
Mode of Delivery:
Face-to-face
Language of Instruction:
English
Pre-requisite / Co-requisite:
Pre-requisites: BA 305
Co-requisites: NONE
Catalog Description
Quality control systems. Fundamental statistical methods. Control charts. Graphical methods. Quality standards and application of design of experiments to quality control.
Course Objectives
The main aim of this course is discuss quality concepts, quality management tools, total quality management and its industrial applications. The students will discover the usage statistical analysis in measuring and evaluating product and process quality.
Course Learning Outcomes
Upon succesful completion of this course, a student will be able to
1. Explain quality systems and standards
2. Discover total quality management and customer oriented production and distribution
3. Define the components of quality control system and its importance for competitive advantage
4. Identify the importance of statistical tools to evaluate product and process quality
5. Discuss the role of information collection and analysis for competitive advantage
Recommended Reading
1. Quality Planning & Analysis, F.M. Gryna, McGraw Hill, 2001
2. Fundamentals of Quality Control and Improvement, M. Amitava, Prentice Hall 2002
3. Statistical Methods for Quality Improvement, R.P. Thomas, John Wiley & Sons 2000