IE 312

Course ID:

Course Code & Number

IE 312

Course Title

Manufacturing and Service Operations Planning II

Level

BS

Credit Hours/ ECTS Credits

(3+0+0) 3 TEDU Credits, 6 ECTS Credits

Year of Study:

Junior

Semester:

Spring

Type of Course:

Compulsory

Mode of Delivery:

Face-to-face

Language of Instruction:

English

Pre-requisite / Co-requisite::

Catalog Description

Project management: budgeting and resource assignment. Inventory planning under stochastic demand. ABC Classification of items. Capacity planning: work force planning, shift scheduling and rostering. Revenue management. Customer relations management: strategies and techniques for attracting and retaining customers and statistical inference with data mining techniques. Process efficiency with Data Envelopment Analysis. Enterprise resource planning: information architecture including data flow models and entity relationship diagrams in manufacturing and service organizations. Planning in public and non-governmental organizations.

Course Objectives

The goal of this course is to introduce planning concepts in production systems with an emphasis on service operations. The course teaches mathematical models and analytical tools for inventory management under stochastic demand, revenue management, capacity management in terms of workforce planning and outsourcing, customer relations management, and public and non-governmental services planning. The course also aims to teach the information architecture in typical manufacturing and service organizations and to introduce conceptual models of enterprise resource planning applications.

Software Usage

Course Learning Outcomes

Upon successful completion of this course, students will be able to

1. Examine dynamics of inventory management, suitable inventory control policies, and associated optimal policy parameters (B4, a2, e)

2. Adress deterministic and stochastic models for capacity management (B3, a2, e)

3. Solve models for revenue maximization (B3, a2, e)

4. Make inferences to identify policies to retain and increase customer base by using mathematical and statistical tools (B4, a2, b2) 

5. Comprehend the scope and various aspects of enterprise resource planning applications. (B2, j, k) 

6. Describe concepts/keywords within sustainable operations and logistics field and related standards.

Learning Activities and Teaching Methods:

Telling/Explaining Discussion/Debate Questioning Problem Solving Case Study/Scenarion Analysis

Assessment Methods and Criteria:

Test / Exam Quiz

Assessment Methods and Criteria Others:

ALEs

Design Content

Recommended Reading

1. Nahmias, S. (2009), Production and Operations Analysis (6th edition), McGraw-Hill/Irwin 2. Boyer K.K. and Verma R. (2009), Operations and Supply Chain Management for the 21st Century, Cengage Learning

Required Reading

Fitzsimmons J.A. and Fitzsimmons M.J. (2006), Service Management, McGraw-Hill/Irwin

Grading

Learning Activities and Teaching Methods Others:

Course Coordinator:

Ece Zeliha Demirci

Student Workload:

Workload	Hrs
Lectures	42
Course Readings	32
Observation	8
Exams/Quizzes	86
Total	168

Course & Program Learning Outcome Matching: